FAQ

Purchase Order delivery Returning of goods Claim Registrácia Clo

Purchase

How to buy on your website?
Do you have stationary stores? Where can I try on clothes?
How can I check if the size suits me?
Do I have to register to buy?
Can I change my order?
Didn't find the answer to your question or solution and need to contact us?
Is it possible to merge multiple orders?
Can I cancel my order?
How can I pay for my order?
How can I check the status of my order?
How many times can the goods be exchanged?

Order delivery

How long does it take to deliver an order?
What is the mode of transport?
Can I pay in cash when receiving the goods?

Returning of goods

How to return the goods?
If I want to return the goods, will you refund me or exchange the goods for another?
How long can I return the goods?
How long does refund take?
How long does it take to ship the item for exchange?
Why should I complete the return or exchange form on your website?
Will the courier pick up the goods that I want to return or should I send them by post or courier by myself?
What address should I send the goods to?
How do I fill out the exchange form?
Didn't find the answer to your question or solution and need to contact us?

Claim

How to return the goods?
How fast do you handle complaints?
What address should I send the goods to?
Didn't find the answer to your question or solution and need to contact us?

Registrácia

How do I register?
I cannot log into my account. What can I do?
I forgot my password, I had a new one sent to me but I did not receive anything.
Do I need to register if I want to make a purchase?

Clo

I have not received an order confirmation.

If you have not received the confirmation of the order, it is possible that the email address provided is incorrect, make sure you do not have it in Spam or between ads.

If it is not there, please contact our customer service.

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Product added into cart.