from 1/1/2024 we are suspending sales for Factcool.
In case of questions, you can contact us by at: factcool-pt@factcool.com.
If you need to return/claim the goods, please follow the information provided in the return and claims section.
We thank you for your favor and for your trust, which you have shown us with your orders until today.
A team Factcool.
Goods return
Return of goods
Dear customer, have you received a shipment from us and you do not like the size? Does the product not suit you or do you want to file a claim?
If you return or claim the goods, please send them to us in the identical condition in which they were delivered to you, undamaged, preferably in the original packaging with the original labels. Send it back by registered post, not cash on delivery. Before sending, please fill out our form below.
If you want to return the goods or withdraw from the contract, please send it unworn, if possible in the original packaging, preferably with original tags within 60 days of delivery. Properly packaged, send it back by mail, by registered mail, not cash on delivery.
The goods cannot be returned in person at the given address.
Before sending, please fill out our form below.
Procedure for filling in the form:
1. Enter the 8-digit order number and e-mail address you used in your order. Click CONFIRM
2. You will see a new page where you will find the billing and shipping address.
- Below this you will find a window for entering the account number. This information is required.
- Once you have filled in this information, mark the goods you want to return and select the reason for the return below it.
- Write your comments on the return of the goods in the note.